Who We Are
The Motz Group (“we,” “us,” or “our”) operates the Motz365 service request platform at motz365.substantial.com. Our headquarters are located at 2840 E. River Rd., Cincinnati, OH 45204. You can reach us at (513) 533-5553 or info@themotzgroup.com.
Information We Collect
When you submit a maintenance service request, we collect:
- Contact information (name, phone number, email address)
- Organization and facility details
- Service request details (issue description, urgency, photos)
- Scheduling preferences and site access information
How We Use Your Information
We use the information you provide to:
- Process and fulfill your service request
- Communicate with you about scheduling, status updates, and service coordination
- Send service-related SMS messages to the phone number you provide
- Improve our service delivery and operations
Mobile Information Sharing
We will not share, sell, or distribute your mobile phone number or any mobile information to third parties for marketing or promotional purposes.
SMS Program Details
By submitting a service request with your phone number, you consent to receive service-related SMS messages from The Motz Group. These messages relate to your maintenance request, including status updates, scheduling confirmations, and service coordination.
- Message frequency varies based on your service request activity
- Message and data rates may apply
- Reply STOP to any message to opt out of SMS communications
- Reply HELP for assistance
Data Retention
We retain service request data for as long as necessary to fulfill the request and maintain accurate business records. You may request deletion of your personal information by contacting us.
Contact Us
For privacy questions or data requests, contact us at:
- Email: info@themotzgroup.com
- Phone: (513) 533-5553
- Mail: The Motz Group, 2840 E. River Rd., Cincinnati, OH 45204